Please be advised that effective June 1, 2017, we will no longer accept electronic plan payments through the SunTrust ePay service. If you are a Chapter 13 debtor who is currently using that service you should immediately discontinue doing so and begin using the TFS electronic payment product instead. If you attempt to make a plan payment through the SunTrust ePay system on June 1, 2017, or thereafter, you will not be able to do so; your payment will be returned to you and will not be applied to your case.
Information about the TFS option and a link to their website is provided immediately below this announcement. If you have any questions about the termination of the SunTrust ePay service please contact your attorney immediately.
Electronic Online Payment through Nationwide TFS
In the rare case where a wage deduction is not possible, for instance if you are self-employed or retired, the Trustee's office will accept electronic plan payments made through the service provided by Nationwide TFS. TFS is a private company that is not affiliated in any way with the Trustee or his office. For a fee comparable to the fee for a cashier's check or money order, qualified Chapter 13 debtors may make their plan payments through TFS by way of a secure electronic withdrawal directly from the debtor's bank account.
Please review the following information regarding Nationwide TFS:
Sign Up Instructions
Nationwide TFS Frequently Asked Questions
Nationwide TFS Pricing
Many banks offer a service to send out checks called bill pay. The service varies from bank to bank, but it is important to use the payment address below when sending in payments via bill pay. In addition, be sure to include your case number in the account or memo line. If you set up your case number as your account number, many banks will save this information and this will assure your payment is applied correctly.
Money Order or Cashiers Check
It is important that you use the address below when mailing in your payment. In addition, be sure to include your case number in the account or memo line.
Chapter 13 Standing Trustee
PO Box 2139
Memphis TN 38101-2139
If you are still using ePay to make payments, you can access it